Your Guide to IT Staff Augmentation

You have a project that’s too big for your in-house team — and too time-sensitive for spending weeks hiring full-timers. Fortunately, you have another option: IT staff augmentation, which brings in qualified talent on a temporary basis so your team can finish projects quickly and cost-effectively.

Staff augmentation services are booming, and for good reason. The increased demand for tech workers, the ease of hiring remote workers and the explosion of artificial intelligence have strained technology leaders’ ability to staff their teams. If demand soars or crunch time hits, you need help — fast. 

According to ManpowerGroup, IT is the most in-demand job role, with companies scrambling for high-quality available talent regardless of location. And they’re willing to spend: IT staff augmentation will be a nearly $82 billion business by 2025, growing at a compound annual rate of 3.5%. 

Let’s explore what IT staff augmentation is, when companies use it, how it stacks up against other options and how to get started. Plus, we’ll share how your company can quickly scale with on-demand talent that is capable, onboards quickly and delivers industry-leading retention rates.

What Is Staff Augmentation?

Staff augmentation is a strategic approach to talent management in which organizations temporarily extend their team's capacity with outside staff. This approach gets you in-demand talent without having to do the hiring yourself. At the same time, you maintain control over when and how the work gets done.

Companies choose staff augmentation services for many reasons, including accessing specialized skills, accelerating project timelines or scaling teams up or down without hiring additional full-time employees. While many industries improve business outcomes with staff augmentation, it’s particularly valuable for IT.

Use Cases for IT Staff Augmentation

IT staff augmentation always happens for a reason. Sometimes, that reason is positive, like when you're growing faster than your existing workforce can manage. Other times, the reason is negative, like when you've had high turnover. But whatever the reason, staff augmentation helps you get more done without needing to hire someone full time. Here are its best use cases.

Rapid Scaling for Project Demands

Companies benefit from IT staff augmentation when scaling quickly to meet deadlines or handle unexpected workload increases. For example, growth-stage startups might need to hire software developers as their customer base grows or to upgrade their apps. 

IT staff augmentation gives you access to skilled professionals who accelerate project development and drive it to completion. Your team stays ahead of demand and avoids lost business.

Access to Specialized Skills

No workforce has every single possible skill set. Staff augmentation helps you access specialized abilities and expertise for one-off or infrequent project work. This is especially helpful for projects that are business-critical but where the task can’t support a permanent hire.

IT staff augmentation gives you access to a talent pool spanning geographies. You have a better chance of finding the exact skill set you need at the right price point.

Reducing Recruitment and Operational Costs

Traditional hiring processes are costly and time-consuming, with no guarantee of finding the right talent. Companies with high turnover see those costs quickly rise, while even the best-regarded employers face a competitive labor market. 

Staff augmentation sidesteps these challenges by providing immediate access to a pool of skilled professionals who can quickly get on board. For instance, X-Team has a global network of top-tier developers who become productive team members in less time than it would take to hire full-timers. 

Managing Short-Term or Seasonal Projects

Many industries practice seasonal hiring, such as retailers hiring for the holiday rush or a parks department hiring summer lifeguards. They scale up and down to meet supply and demand while creating flexibility. 

IT staff augmentation does the same for tech and engineering needs. Companies can scale up for one-off or seasonal projects without having to carry those workers year-round. Meanwhile, staff have certainty over when they’ll be needed — and for how long — without having to worry about layoffs or reassignments.

Bridging the Gap During Employee Absences

Companies experience staff shortages for many reasons, including vacancies, vacations and parental leave. But even anticipated staffing gaps can disrupt your workflows and project timelines. 

IT staff augmentation offers a rapid-response solution for your talent shortfalls. By getting talented on-demand engineers, you can keep moving forward on projects rather than worrying about who will do the work.

5 Kinds of IT Staff Augmentation

IT staff augmentation isn’t one-size-fits-all. The skill level and location are two considerations when looking at staff augmentation models for your team.

Commodity-Based Augmentation

This approach makes sense when you don’t require specialized skills but simply need additional people for large-scale or time-sensitive projects. Commodity-based augmentation usually requires less training or onboarding than other types of IT staff augmentation. 

Skill-Based Augmentation

Skill-based augmentation focuses on hiring individuals with specific skills. This approach is more targeted and strategic than commodity-based augmentation. However, these additional staff don’t necessarily need to be experts. This flexibility in skill level allows you to find talented help at a lower cost than acquiring true specialists. 

Highly Skilled Augmentation

Highly skilled augmentation is the go-to option for projects requiring high levels of expertise and experience. These temporary staffers can handle critical aspects of projects or solve complex problems that go beyond your existing workforce’s capabilities or capacity. These specialists can be hired for short-term or long-term engagements, depending on the project and your staffing approach.

Nearshore/Offshore Augmentation

Nearshore and offshore augmentation involves hiring staff from foreign countries. Offshoring can help you access a wider pool of talent, including from lower-cost regions. Nearshoring offers similar benefits but occurs when you limit talent sourcing to certain countries or regions closer to home. Nearshoring decisions are driven by many factors, including costs and foreign regulations.

Onshore Augmentation

Onshore augmentation is when you hire temporary staff from within your home market. Hiring is often less complicated because there’s less to learn about labor and wage laws. Integrating these workers can also be easier because they’re more likely to share a similar culture and working language. Onshore augmentation is particularly advantageous for projects that require frequent collaboration during shared working hours, including face-to-face interactions.

6 Benefits of Staff Augmentation Vs. Other Approaches

Employers have no shortage of staffing options, including full-time hiring, contractors, project outsourcing and managed services. While many companies might use all of them, a staff augmentation solution is often the best choice for IT talent needs. Here are some of the benefits.

Flexibility and Scalability

IT staff augmentation is inherently flexible. With on-demand teams of engineers, you can scale up or down quickly for optimal resource utilization. This approach avoids the inflexibility and extra costs of full-time hiring, especially when you only need certain skill sets for a short time. Staff augmentation is also more flexible than managed services, which offer stability but are less agile because of predefined service scopes.

Access to Specialized Skills

Staff augmentation gives you access to a global pool of specialized talent so you can find the perfect fit for your projects and timelines. This is an advantage over full-time hiring, where the talent pool might be limited by geography or a more general skill set. 

If you temporarily need specialized talent for intensive work, staff augmentation is better than independent contractors, who are likely serving multiple clients. Staff augmentation services also help companies access talent across geographies more easily than trying to engage with contractors in those locations.

Cost-Effectiveness

Staff augmentation can be more cost-effective than full-time hires, who require salaries, benefits, training and other compensation. With staff augmentation, you can align their expenses with project budgets, paying only for what you need. Project outsourcing also offers certain cost certainties, but asking another company to take over a project can come at a premium. Plus, managing clients comes with its own costs, especially if something goes wrong. 

Control Over Projects

IT staff augmentation frees you from hiring while letting you stay in control over how projects are completed.

Control is one of the major differences in staff augmentation vs. managed services. When you enlist a managed services provider, by design, you’re relinquishing control over many day-to-day decisions, not just the staffing. Projects requiring hands-on oversight are usually better suited for staff augmentation because you don’t want to give up control. Likewise, when you’re looking to augment an existing software team, you might not want a managed services provider to be in control of their work and schedule.

Quick Integration and Onboarding

Staff augmentation allows for quick hiring, onboarding and integration, particularly when remotely onboarding software developers. At X-Team, we see firsthand how quickly on-demand staff can become productive and engaged team members. 

Staff augmentation companies can swiftly integrate on-demand talent so they’re immediately productive. That’s not always the experience for full-timers or independent contractors going through corporate onboarding processes.

Reduced Risk and Paperwork

Staff augmentation partners can reduce risks because they own the employee relationship, including any vetting during the hiring process. These providers can handle a variety of HR and administrative tasks, including compliance, payroll administration and benefits, allowing companies to focus on putting staff to work.

Challenges of Staff Augmentation

IT staff augmentation isn’t the only option available, and you need to properly execute whatever staffing strategy you choose. Here are a few of the challenges companies might encounter with staff augmentation.

Difficulty Integrating With Existing Teams

Integrating new workers is always a challenge. When using IT staff augmentation, you might face resistance from your in-house staff, especially if they feel threatened or surprised by the newcomers. Be clear about why you’ve hired augmented staff and the value they’ll add,

With the incoming staff, make sure you’re aligning them with the technical duties and with the cultural and communication norms. This is especially important when augmenting with remote staff. Culture fit is a priority at X-Team, so consider our best practices for integrating remote teams, whether you’re contracting with on-demand engineers or welcoming a full-time hire.

Communication Barriers

Effective communication is crucial for high-stakes, fast-paced projects where workers must come together quickly and deliver results. Differences in time zones, languages and cultural nuances are among the barriers to smooth communication and the team’s ability to work through conflict. 

Poor or absent communication leads to misunderstandings, misaligned project goals and inefficiencies — not to mention hurt feelings, cliques and other negative workplace dynamics. If you’re bringing in remote IT staff to augment your workforce, check out these best practices for workplace communication. 

The good news: Every team can learn to communicate well when they’re intentional and open-minded about it. Look for a provider whose staff is skilled at crafting comprehensive progress updates and adjusting expectations as required.

Poor Quality of Work

Finding the right talent isn’t always easy, especially for highly specialized skill sets or novel projects where best practices don’t apply. Fortunately, staff augmentation firms vet candidates thoroughly, but they also need clarity about your needs 

When you work with a company like X-Team, you’ll have our full support in finding the right candidates who are a match, technically and culturally, for your team and the project expertise you’re seeking. For example, we can help you determine whether skills-based augmentation staffing is what you need, or whether the project in question really requires highly skilled augmentation. By finding the right candidates up front, you reduce the risks of low-quality work.

Overdependence on Outside Staffing

Relying heavily on augmented staff can create an over-reliance on outside talent or a failure to document institutional knowledge. This can hurt long-term competitiveness and make it more difficult for on-demand talent to get up to speed.

Make sure you’re working with a staffing augmentation company to document any best practices or work processes. For example, X-Teamers can help you scale and elevate your standards in quality and best practices, ensuring you performing at the highest level no matter who’s doing the work. 

Compliance and Tax Issues

While contracting for talent can relieve many of the HR and administrative burdens involved with hiring full-timers or independent contractors, that doesn’t mean employers don’t have to monitor compliance and tax obligations. 

When working with IT staff augmentation firms, make sure you have a signed contract with a clear scope of work, project timelines, and payment and renewal terms. Consider having counsel review these contracts for compliance, just as you would with any agreement. This gives clarity to everyone so your teams can get to work. 

What to Look for in a Staff Augmentation Provider

Due diligence is crucial when forming any business relationship, including IT staff augmentation. Here are some things to consider before signing a provider agreement.

Expertise and Track Record

Look for a provider with a history of delivering high-quality services in your industry or domain. Look for reviews, case studies or lists of clients to give you a better sense of who they serve best. Check for certifications, industry memberships or awards that indicate their commitment to excellence.

Use pre-contract conversations to see whether you and the provider are aligned on staffing needs, timelines, budget and other considerations. Don’t hold back on any questions that could affect the relationship. For example, find out how they’ve handled situations similar to yours, and ask whether current customers would be willing to speak about their experience. 

Thorough vetting helps you select the provider that’s the right match for your talent needs and who can truly elevate your productivity and output.

Flexibility and Scalability

The point of staff augmentation is to provide flexibility and scalability. When looking at providers, come with data about your existing staffing needs and how they might evolve over time. This helps you compare your needs against the provider's offerings, which can include a variety of time- and project-based contract options 

Ask potential providers to explain their process for integrating new team members. This is especially important for remote software engineers who must be skilled at communicating asynchronously while working independently.

Cultural Fit

Cultural fit is crucial in staff augmentation. You want workers who can quickly get up to speed, align with organizational goals, communicate well and fit in with the culture and values.

Ask providers to explain how they assess cultural fit as part of their approach to matching candidates with clients. At X-Team, we prioritize culture fit and excellence through our Keep Moving Forward (KMF) mindset, ensuring that X-Teamers are technically gifted and the right match for your workplace culture and values.

Communication and Support

Strong two-way communication is essential for staff augmentation contracts, especially with remote staff. Choose a provider that prioritizes clear communication at every phase of the relationship. During project work, you want regular check-ins and progress reports, along with designated contacts who can receive, address and escalate issues quickly.

Ask providers what administrative help and support services they provide. Setting expectations for communication and service levels can help you pick the best provider for your needs while minimizing conflict or misunderstandings.

Professional Development

Top staff augmentation providers invest in their talent pool’s ongoing development, including training and certifications. 

Professional development is also a powerful employee engagement and retention tool. At X-Team, we enjoy high talent retention rates, with some developers and engineers remaining with a client for 10 years or longer. You know you’re receiving reliable staff members who can become long-term assets for your team. 

When You Need to Scale, Look to IT Staff Augmentation

We’re in a global talent marketplace where IT staffing needs can change in an instant. While full-time IT professionals are vital to success, you also need ‌access to talented and reliable on-demand staffing that helps your team keep moving forward.

While you have multiple options for sourcing tech talent, IT staff augmentation can be the fastest, most flexible and most reliable solution for getting the best talent and putting them to work right away. 

Are you looking to augment your IT staff so your business can scale its productivity and culture? It’s time to learn more about how X-Team provides high-performing, on-demand teams of software engineers for leading brands like yours.