X-Team Privacy Policy

For the purposes of this policy:

• Client is any potential or existing customer of X-Team who may have registered on their own behalf or on behalf of their organization to X-Team’s job hiring site. 
• Developer is any individual who applies to, or works with X-Team as a contractor or developer, or who has participated in our recruitment initiatives or other similar activities, or who may have registered or agreed to be registered by X-Team on X-Team’s job site. 
• Personnel is any individual who works for X-Team in their capacity as an employee or contractor. 
• Visitor is any individual who visits our front-end website (X-Team.com) or interacts with us via social media platforms.

Collecting Information From You

We typically collect your personal information directly from you. This can happen in different ways, including when you:

• Visit our website.
• Subscribe to our newsletters, download content, or sign up for an event.
• Set up an account with us.
• Submit an application to join X-Team or our community of developers.
• Enquire about hiring X-Team developers or any of our products, services, or solutions on your own behalf or on behalf of a client.
• Engage X-Team to provide products, services, or solutions, whether on your own behalf or on behalf of a client.
• Engage with us via social media.
• Contact our dedicated support team.
• Contact us via phone or email.  

Collecting Information From Other Sources

We will only ask for or collect personal information that is reasonably necessary for one or more of our functions or activities.  

We may collect information about you indirectly from third parties, such as through recruitment agencies, social media searches (such as LinkedIn), research companies, client conversations, or referrals from other third parties. 

We may supplement information we collect directly from you with additional information about you and/or the company you work for from other sources. This may happen, for example, when you choose to interact with us via our social media channels (e.g., via LinkedIn). 

We may also collect information about you or the company you work for from publicly available sources, including websites, social media, and public databases.

Developers

We collect additional information about developers to help ensure they are the right fit for the X-Team community. This might include: 

• Details of your qualifications and professional experiences.  
• Information from referees.
• Social media profile information.
• Photographs and video recordings that may identify you.
• Banking and payment information.
• Other information that you include in your account or otherwise provide to us. 

From time to time, we may also collect sensitive information from you. This could include information about your health (such as proof of your vaccination status or accessibility needs). We will only ask for this information if it is needed and will only process it with your permission. 

Visitors

When you visit our site, including viewing job postings or interacting with us online, whether by social media sites or advertising, we and our third-party partners may automatically collect or receive certain information about you and the device(s) you use. 

This might include numbers of visitors and visits to our website, IP address and device identifiers, geo-location data, length of time spent on the site, pages clicked on, or where visitors have come from. 

We and our third-party partners use cookies and other tracking technologies to collect some of this information. For further information about this, please see our policy on Advertising, Cookies, and Online Tracking.  

Clients

When you are enquiring about or using our services as a client, we collect and use information to understand your requirements, agree on role specifications, propose applicants, discuss our contract, provide our services, or share X-Team content which is likely to be relevant and useful to you. 

You may provide personal information to us by registering on our X-Team hiring site or by email, telephone, during meetings (whether face-to-face or through video conference), or otherwise through our website. 

Personnel

We collect information from you or in the course of your employment or contract arrangement (as applicable) with us. We may collect this data when you submit it to us, including via your account with us or through responses to job postings and employment applications, resumes, required and voluntary employment forms, and other submissions. 

In some circumstances, the personal information we collect about you is held by a third party, for example, when we perform background checks that are necessary for the role to be performed by you. We may also generate information during your employment or contract arrangement with us. 

If you are an employee located in the European Union (EU), the X-Team entity that employs you is the controller of your employee data. As a data controller, that X-Team entity is responsible for ensuring that the processing of your employee data complies with applicable EU data protection law, including but not limited to the EU General Data Protection Regulation (GDPR).

Having your information allows us to provide our products, services, and solutions and continue supporting our clients and developers. This information also helps us to provide you with a better user experience when you visit our website, interact with us, and use our services. 

We use your personal information to:

• Communicate with you, respond to your requests, and process transactions.
• Improve our services and your user experience (which includes research and development, the development of machine learning-based programs to improve the client and developer experience, and the tailoring of our website to identify and provide content that may be of interest to you).
• Ensure the successful operation of our business, for example, by carrying out credit checks and pursuing accounts receivable.
• Comply with our legal obligations, policies, and procedures. 

X-Team will not use personal information for any purpose not covered in this policy without your consent. 

Further information about the specific purposes for which we use the personal information we collect and the legal basis of our processing for those purposes can be found below. 

We will not sell, rent, or loan any identifiable personal information to any third party without your consent unless we are legally required to do so.

We use personal information about you to provide you or the client you work for with products, services, or solutions and to manage our relationship. This includes:

• Carrying out background checks, verifying your identity, and otherwise as part of due diligence checks.
• Negotiation and execution of contracts and statements of work.
• Providing you with client support, including responding to your inquiries and fulfilling your requests.
• Invoicing and reminding you of payments due.
• Dispute resolution.
• Maintaining and updating contact lists.
• Communicating with you about products, services, and solutions that may be of interest to you or the client you work for.
• Business analysis and improvement, such as conducting research, data analytics, assessments, surveys, and reports on our products, services, and solutions and our relationship with the client you work for.
• Internal business requirements, including internal management, service quality, auditing, reporting, control or risk management, planning, or other similar activities.

Our Master Service Agreement contains more provisions about how we process the personal information of our clients.

We use personal information about you as part of our process to identify, onboard, and manage developers and in connection with the provision of services to clients. This includes:

• Carrying out background checks, verifying your identity, and otherwise as part of due diligence checks.
• Processing your application to join X-Team as a developer.
• Negotiation and execution of contracts and statements of work.
• Providing you with support.
• Managing your contract with us.
• Managing your engagements with our clients.
• Processing your invoices and making payments.

The basis for our processing of this information is performing our contract with you or on the basis of our legitimate interests to provide you with our services and operate our business.

We use personal information about you: 

• To fulfill obligations and exercise rights arising out of our relationship with you, such as processing your information for purposes of remunerating you, reimbursing expenses, furnishing benefits, and other related matters.
• To meet our legal and regulatory obligations as your employer, for example, to meet reporting obligations under tax, accounting, and social security and industrial laws and regulations.
• To meet our legitimate business interests, namely for people and administrative management, including resource planning, development and career planning; for the management and maintenance of our IT network; for auditing, security, and compliance purposes; and for purposes of internal investigations and disciplinary procedures. 

The basis for our processing of this information is performing our contract with you, for the establishment, exercise, or defense of legal claims or proceedings, to comply with legal and regulatory obligations, or for our legitimate interests to operate our business.

In certain circumstances (as outlined above), we may use your personal information to pursue legitimate interests of our own, provided that your interests and fundamental rights do not override those interests. By “legitimate interests”, we mean our interests in conducting and managing our business activities and ensuring that we are guaranteeing the best service and experience for you. 

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that this use may have on you. We won’t use your information if we believe your interests override ours unless we have other lawful grounds to do so (such as with your consent, or if we have a legal obligation). If you have any questions or concerns about our processing of your personal information, please refer to the “Your Individual Rights” section below.

Our website gives you the opportunity to opt-in to marketing communications from X-Team. We will only send you marketing communications if you exercise that option. 

If you no longer wish to receive marketing communications from X-Team, you may unsubscribe at any time. All our marketing communications contain an opt-out function. 

Further information on how to remove your information from our database, to opt-out of future communications, or to no longer receive any communications about X-Team’s services is included in the Opt-Out of Marketing section below.

We use a range of different products and services to help us ensure you have the best experience possible, including cookies. 

Cookies

Cookies are small pieces of information sent by a website to a visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the user. 

Types of Cookies We Use 

Analytics and performance cookies: These cookies are used to collect information about traffic to X-Team and how users use X-Team. The information gathered does not identify any individual visitor. The information is aggregated and therefore anonymous. It includes the number of visitors to X-Team, the websites that referred them to X-Team, the pages that they visited on X-Team, what time of day they visited X-Team, whether they have visited X-Team before, and other similar information. We use this information to help operate X-Team more efficiently, to gather broad demographic information, and to monitor the level of activity on X-Team. We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how X-Team works.

Essential cookies: These cookies are essential to provide you with services available through X-Team and to enable you to use some of its features. For example, they allow you to log in to secure areas of X-Team and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services. 

Social media cookies: These cookies are used when you share information using a social media sharing button or “like” button on X-Team or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter, or Google+. The social network will record that you have done this. 

Targeted and advertising cookies: These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third-party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third-party websites. These cookies may also store your location, including your latitude, longitude, and GeoIP region ID, which helps us show you locale-specific news and allows X-Team to operate more efficiently. 

You can disable cookies that remember your browsing habits and target advertising at you by visiting Your Online Choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed. 

How Do I Change My Cookie Settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit About Cookies or All About Cookies. 

Find out how to manage cookies on popular browsers: 

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera

To find information relating to other browsers, visit the browser developer's website. 

To opt-out of being tracked by Google Analytics across all websites, visit Google Analytics Opt-Out.

In order to provide you with our products, services, and solutions, to operate our business, or to otherwise engage with you, we may need to share your personal information with others. This may involve sharing information with our related entities or with our service providers when this is necessary to provide our services. 

We share personal information with the following third-party service providers: 

• Our technology partners (such as our data storage and hosting providers, internet service suppliers, and application providers) who help us to process and store your information and continue to run our business efficiently.
• Our advertising and marketing partners with whom we may share technical identifiers from your interactions with our website. Our sharing of data for these purposes is covered in more detail in our Cookie Notice.
• Our recruitment support agencies (including background checking, screening, and testing agencies).
• Our professional services providers, where necessary for our legitimate business needs (for example, our accountants and lawyers), or as required or permitted by law.

We take reasonable steps to make sure that our terms of service with these providers obligate them to protect the privacy of your personal information and that any sharing of your personal information will not breach these obligations.

We may need to disclose information about you when such disclosure is necessary to prevent fraud or to comply with any law or order of any court of competent jurisdiction, depending on your country-specific law. We may also need to share information with other third parties where required and relevant in a common business context, for example, with your bank when we make payments, insurance companies, or other companies in the context of services and benefits that we provide you.

As we continue to develop our business, we might sell or buy companies, subsidiaries, or business units. In such transactions, data generally is one of the transferred business assets. Also, if we or all of our assets are acquired, your information may be one of the transferred assets.

As part of X-Team’s global operations, we may need to transfer, process, and store your information with affiliates and third-party service providers in countries outside of your country of residence to continue to provide you with our services. For example, our data hosting provider, Amazon Web Services, is located in the United States. 

We will only ever transfer, process, and store your information outside of your country of residence to trusted third-party service providers, with whom we have appropriate arrangements in place to ensure processing in compliance with applicable data protection law. 

In dealing with transfers from the EEA, the UK, or other countries with restrictions on cross-border transfers of personal information, we will rely on European Commission adequacy decisions wherever relevant (for example, with transfers to New Zealand or Canada) or on the EU Commission-approved Standard Contractual Clauses (SCCs) or on other approved contractual clauses or mechanisms for transfers or the need to process your personal information in order to provide the requested services to safeguard the transfer of your personal information. 

We will not disclose or share your personal information other than as described in this policy or with your consent.

Our website contains links to other websites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal information. X-Team is not responsible for the privacy practices or the content of those other sites.

X-Team takes all reasonable steps to keep your personal information safe. This includes the following: 

• Employing encryption technology in all areas of our website which require you to provide your personal information. 
• Restricting access to personal information, with only employees who need the information to perform a specific job (for example, an account manager or a customer support agent) are granted access to your personal information.
• Making sure that the systems we store your personal information in are kept in a secure environment, to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
• Ensuring that all our personnel (i.e., employees and contractors) are trained and kept up-to-date on our security and privacy practices.
• Only retaining your personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. When your personal information is no longer required for these purposes, we will securely delete it from all of our systems.

Personnel should have no expectation of privacy with respect to X-Team’s telecommunications, networking, or information processing systems (including, without limitation, stored computer files, email messages, instant messages, voice messages, and internet usage). 

Personnel should be aware that their activity and any files or messages on or using any of those systems may be monitored at any time without notice, as permitted by applicable law. 

X-Team may monitor its systems, and the use thereof by personnel, for the following purposes: 

• To ensure personal information and other proprietary information are protected and that X-Team’s systems are used appropriately and in accordance with X-Team policies; and 
• For operational maintenance, auditing, and security compliance and investigative purposes. 

Where possible, and provided your personal use of X-Team systems is not in breach of X-Team policies, personal use of X-Team systems will not be monitored or recorded. 

Access to monitoring and recording of personnel usage is only granted to approved X-Team personnel. Where expertise in undertaking reviews/investigations or independent external review is required, we may employ third parties to undertake the reviews/investigations. 

If you have any questions about the security at our website, please send an email to contact@x-team.com.

We want to assure you that you have control of the information you choose to provide to us. Subject to certain exemptions and depending on the applicable data protection laws in the country you live in (including in some cases, upon our legal basis for processing your information), there are a number of rights you have over your personal information. Below is a summary of these rights and how you can exercise them: 

• You have the right to be informed of how we collect and handle your information, as we seek to do in this Privacy Policy. 
• If any of the personal information that we hold about you is inaccurate, out of date, or incomplete, you can contact us and ask us to correct it.
• You have the right to request access to the information that we hold about you.
• You may have the right to receive a copy of any information we hold about you (or request that we transfer this to another service provider) in a structured, commonly used, machine-readable format, where you have either consented to the processing of this information, or where this processing is conducted on the basis of a contract.
• You have the right to request we correct any personal information we hold about you if you think it is incorrect or incomplete.
• In certain circumstances, you have the right to ask us to limit or cease processing or erase information we hold about you.
• You may have the right to object to our processing of your personal information when such processing is based on our legitimate interests. Before using your personal information for our legitimate interests, we balance these interests against your rights and freedoms; however, if you consider that you have grounds to object to this, you can explain to us your particular situation and we will individually review your request.
• Where we process your personal information based on your consent (for example, where we have obtained your consent to process information relating to your health), you can withdraw your consent at any time by contacting us. This does not affect the legality of any processing carried out before you withdrew your consent.
• You may have the right to object to automated decision-making, including profiling, which produces a legal effect or similarly significant effects.
• If you have unresolved concerns, you also have the right to complain about us to the relevant data protection authority in the country where you live, work, or feel your rights were infringed.

Please note that, notwithstanding the rights listed above, we reserve the right to retain certain information for our record-keeping purposes, and to defend ourselves against any legal claims. 

California Consumer Protection (Residents of California Only) 

If you are a resident of California, you can request the deletion of your personal information. 

There are several exemptions to your right to deletion, such as in cases where we need to retain your personal information to: 

• Detect or resolve security or functionality-related issues.
• Comply with our legal obligations.
• Safeguard the right to free speech.
• Conduct research in the public interest.
• Carry out any actions for reasonably expected internal business purposes.

Subject to the exemptions above, and verification of your request, we will delete your information in accordance with your request. In case of any inconsistencies between this section and the rest of this Privacy Policy, these provisions prevail.

For all requests, you may contact us as provided in the How to Contact Us section.

Where we collect your personal information, the length of time for which we retain it depends on the type of data, the purpose for which we use that data, and our accounting, regulatory, and legal data retention obligations. We do not retain personal information in an identifiable format for longer than: 

• The period necessary for the relevant activity or services.
• Any retention period that is required by law or contract; or
• The period in which litigation or investigations might arise in respect of the relevant activity or services, after which it is likely your personal information will no longer be relevant for the purposes for which it was collected and we will delete or destroy it.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Opt-Out of Marketing

You may exercise your right to opt out of receiving marketing information from us at any time by: 

• Clicking on the “Unsubscribe” link included in any email communication you receive from us.
• Emailing us at contact@x-team.com and requesting that you no longer receive sales/marketing materials. 

Access and Update Your Personal Information

If you have joined our job site or hiring site by setting up a registered account, you can access and update your own information in your account at any time. 

Other

To exercise your remaining individual rights, you may contact us at any time.  

When you make such requests, we will respond within 30 days of receipt. If there is a delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your information until the request is honored or the dispute is resolved. We may ask you for additional information to confirm your identity and for security purposes before disclosing the personal information requested by you. We reserve the right to charge a fee when permitted by law (for example, if your request is manifestly unfounded or excessive).    

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. You will not be discriminated against for having exercised your individual rights.   

If you have unresolved concerns, you may also have the right to complain to a data protection authority in the country where you live, work, or feel your rights were infringed. 

If you’re in Australia, you can make a complaint to the Office of the Australian Information Commissioner. 

If you are located in the EEA, a list of data protection authorities and their details can be found on the official website of the European Data Protection Board.

This policy was posted Dec. 10, 2024. 

If we decide to change our privacy policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

If you have questions or concerns regarding this policy, please contact our Privacy Officer.

If you have any questions or concerns about the way that we collect or use your personal information, you can contact our Privacy Officer at any time by using the following contact details: 

Email: privacy@x-team.com  

Address: X-Team International Pty Ltd PO Box 537 Chelsea, Victoria, 3196, Australia Attention: Privacy Officer