Project Summary
When the COVID-19 pandemic struck, securing IT resources became challenging for OFX, a financial services company specializing in cross-border payments and digital bank transfers. X-Team stepped in, providing quick, effective, and specialized IT staff augmentation across multiple projects. This marked the start of a long-term relationship that continues today.
The Client
Based in Sydney, Australia, OFX specializes in cross-border payments and international money transfers for businesses and individuals. With more than 25 years in business, the company has built a reputation for secure, efficient services and outstanding customer support.
The Challenge
During the COVID-19 pandemic, as demand for digital solutions surged, OFX needed to expand its in-house IT capacity. The company required high-quality, adaptable talent to handle various projects, particularly those involving React, C#, and Amazon Web Services (AWS).
The Services
X-Team implemented a remote IT staff augmentation strategy focused on finding skilled resources with expertise in React, C#, and AWS. In addition to technical proficiency, X-Team prioritized candidates who would be a cultural fit, ensuring smooth integration and effective collaboration with OFX’s existing teams.
X-Team quickly addressed OFX’s IT resource challenges by sourcing skilled professionals who could seamlessly join OFX’s team. Starting with a single engineer, the partnership has grown in response to OFX's evolving needs, reflecting OFX's continued trust in X-Team’s services. This relationship has lasted more than four years.
Results
Finding the Best Talent for Each Role
X-Team’s commitment to quality ensures OFX receives a shortlist of highly qualified candidates for each role, making the hiring process efficient and effective. OFX employees have noted how effortlessly X-Team members integrate with their teams, creating a collaborative environment that drives productivity and engagement across projects.
Eliminating Downtime with Global Coverage
X-Team’s global staffing model allows OFX to access talent across time zones, providing near 24-hour support. With highly communicative and collaborative team members, X-Team minimizes project downtime by enabling smooth handoffs to the next available engineer, maintaining momentum and solving issues around the clock.
Fostering Collaboration and Teamwork for All
Beyond IT support, X-Team has built a partnership with OFX that emphasizes shared goals and transparency. By openly sharing project updates and key metrics, both teams feel involved in every success and challenge, fostering a unified approach that maximizes productivity and engagement.
“They’re working on finding you the unicorn candidate that’s got great communication, got the skill, and you’ve got a candidate that’s happy and that wants to work for this sort of industry.” — Jason Pereira, Director of Engineering, OFX
